Privacy Policy
1. General Provisions
1.1. UAB Proleksa (hereinafter – the Company) respects the right to privacy of all purchasers of its services, potential clients (who have tried the services but did not become clients), and all visitors to the https://proleksa.lt/ website (hereinafter – proleksa.lt) (collectively – Clients), and commits to ensuring the protection of personal data provided to and received by it. The Company also ensures the protection of the rights of Clients as data subjects.
1.2. This Privacy Policy governs the main principles and procedures regarding the collection, processing, and storage of the Company’s Clients' personal data.
1.3. By using the Website, ordering or otherwise using the services offered by the Company, and providing your personal data to the Company, you agree to the provisions of this Privacy Policy. Clients are deemed to have familiarized themselves with the Privacy Policy when they tick the box indicating their agreement to the Company’s Privacy Policy during registration on the Website. The Privacy Policy may be reviewed again at any time on the Website by clicking the relevant link.
1.4. When processing a Client’s personal data, we comply with all relevant laws, including EU regulations, the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legal acts governing personal data protection.
2. What terms are used?
2.1. Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
2.2. Data subject – a natural person – a client of the Company (including visitors to the Website) whose personal data is collected by the Company.
2.3. Data subject’s consent – any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
2.4. Processing of data – any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
2.5. Data processor – a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Data controller.
2.6. Data controller – UAB Proleksa, a company established and operating under the laws of the Republic of Lithuania, code 304827192, registered at the address Eglių St. 12 (Giraitė village, Užliedžiai eldership, Kaunas district), Republic of Lithuania, the data on which is collected and stored in the Register of Legal Entities.
2.7. Direct marketing – activity intended to contact the Client by post, telephone or other direct means to offer goods or services and/or to inquire about their opinion regarding the offered goods or services, including by automated means.
3. What cookies we use and how
3.1. What is a cookie? Cookies are small files sent to the user's web browser and stored on the user's computer or other device upon the first visit to the website. Subsequently, cookies are used on the website to ensure the best possible user experience by identifying the user's computer and facilitating access to the website or the information contained therein, thereby tailoring the website content for the user's convenience.
3.2. These cookies are used on the Website as well as in the Company’s related systems designed to provide proper and high-quality service to the Client.
3.3. To ensure you can browse the Website more conveniently and efficiently and to provide you with useful offers, we use the following cookies on the Website: PHPSESSID (session information), "CookieInfoScript" (consent to cookie usage), _gat, _ga, _git, __utma, __utmb, __utmc, __utmt, __utmz (cookies used by Google Analytics), datr, Fr, sb, locale, reg_ext_ref, reg_fb_gate, reg_fb_ref (cookies used by Facebook Pixel), and "GPS", "PREF", "VISITOR_INFO1_LIVE", "YSC" (information related to YouTube video content streaming).
3.4. Customer’s right to refuse cookies – The Customer may at any time delete or block some or all stored cookies on their computers or other devices by changing the settings of their browser. Further information on deleting or blocking cookies can be found on the website of the browser manufacturer. Please note that taking these actions may result in some website functions ceasing to work—either partially or entirely—or becoming unavailable. The Customer acknowledges that the Website may utilize third-party plugins (e.g., from partners, analytics systems, communication tools, etc.) that also use cookies to ensure their proper functionality. We emphasize that the website operator does not control and is not responsible for cookies used by third parties, the content of such websites, or the privacy policies applied by them; we recommend reviewing these policies individually in each case.
4. What personal data do we collect?
4.1. The Company collects and subsequently processes the Client’s personal data that you provide yourself when using and ordering services on the Website or ordering services via other means: first name, surname, personal identification number (optional), address, e-mail address, telephone number, and other data related to the specifics of the service order. Please note that you provide this data voluntarily on your own initiative when registering and/or ordering and managing services provided by the Company.
4.2. Personal data provided by the Client is stored during the period of cooperation between the Company and the Client (during the provision of services) and for 10 (ten) years following the end of this period. Data may be stored for a shorter period if there is no legal basis for retaining it.
5. For what purposes and how do we process personal data?
5.1. Data held by the Company regarding the Client will be processed in a lawful, fair, and transparent manner (the principle of lawfulness, fairness, and transparency).
5.2. The Company processes the aforementioned personal data of the Client for the purposes of processing and administering service purchases/orders, handling accounting documents related to service orders, communicating with you regarding the performance of contractual obligations, and for direct marketing purposes (subject to the prior consent of the data subjects).
5.3. We ensure that the Client’s personal data are and will be processed in a lawful, fair, and transparent manner; collected for specified, explicitly defined, and legitimate purposes and not further processed in a manner incompatible with those purposes; adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed; accurate and, where necessary, kept up to date; and processed in a manner that ensures appropriate security of personal data through the application of suitable technical and organizational measures, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage (the principle of integrity and confidentiality).
6. What data subject rights do you have?
6.1. The Client has the right to withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of data processing based on consent carried out prior to the withdrawal. The data subject is informed of this before giving consent. Withdrawing consent is as easy as giving it.
6.2. You have data subject rights that we will implement upon receipt of a request from the Client via registered mail or at the email address info@proleksa.lt, and upon proper verification of your identity. The Client has the right to access their personal data and information on how it is processed, to request the rectification of inaccurate personal data concerning the Client, and to request the supplementation of incomplete personal data concerning the Client.
6.3. The Client has the right to request that the Company delete personal data concerning the Client if: the data is no longer necessary for the purposes for which it was collected or otherwise processed; the Client withdraws consent and there is no other legal basis for processing the Client’s personal data; the personal data was processed unlawfully; or on other grounds established in the Regulation; to request that the Company restrict the processing of the Client’s personal data; to receive the personal data concerning the Client that they provided to the Company in a structured, commonly used, and machine-readable format; The Client also has the right to request that the Company transfer their personal data to another data controller and to object to the processing of the relevant personal data (e.g., for direct marketing or other purposes).
7. How we process personal data for direct marketing purposes
7.1. The Company will contact the Client only with the Client’s prior consent and in accordance with the provisions of the Law on Electronic Communications, the Law on Legal Protection of Personal Data, and the Regulation. We will send the Company’s newsletters via email or telephone and/or inquire about the quality of existing services and other related matters.
7.2. We process the following personal data of the Client for direct marketing purposes: name, email address, and telephone number.
7.3. The Client’s personal data for direct marketing purposes is stored until the Client opts out of receiving direct marketing communications (an opt-out link is provided at the bottom of every email sent).
8. To whom we disclose personal data
8.1. Access to the Client’s personal data by the Company’s employees is granted only when necessary for the performance of their duties and provided the employee has committed to confidentiality requirements.
8.2. The Company may disclose the Client’s personal data to data processors who provide services to the Company and process the Client’s personal data on the Company’s behalf and for the benefit of the Company or the Client; to law enforcement authorities where there is a legal basis for doing so; and to other third parties with the Client’s consent. Such data processors are authorized to process the Client’s personal data only in accordance with the Company’s instructions.
8.3. The Client’s personal data may also be disclosed in response to official requests from state authorities and courts, but only after verifying the lawfulness of such requests.